64082: Acronis Cyber Protect Cloud: SQL and Exchange DB/MBX backup plans do not run on schedule

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Last update: Fri, 2020-05-01 06:16

Symptoms

You have a backup plan of Microsoft SQL or Microsoft Exchange databases or mailboxes.

Later, you have revoked and reapplied application backup quota from this machine or have changed tenant licensing model.

Now these backup plans do not run on schedule, while other backup plans still run as scheduled.

Cause

Issue in the product.

Solution

Acronis development team is working on the issue.

As workaround, please revoke the backup plan from the affected database or mailbox and then re-apply it.

More information

Should the issue persist, open the Command Prompt (Start -> search for cmd.exe and click to start it) and issue:

acrocmd list plans

Compare list of plans and their statuses with plans listed in the Cyber Protection console. If everything is correct, collect:

  •  system report
  • full output of the acrocmd list plans command:

    acrocmd list plans --output=raw

and contact Acronis support.

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