64079: Acronis Backup 11.7: Backup fails due to service_process.exe crash

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Applies to: 

Operating Systems: 

Symptoms

Backup fails sporadically due to service_process.exe crash

Error message in log details:

TOL: Process 'service_process.exe' has failed.

Cause

Service_process.exe crashes due to access violation exception when interacting with OS network calls.

Solution

On the machine where Agent is installed, replace logging.dll libraries with custom libraries containing a fix:

When using these custom dll files, logs will not be created by Managed Machine Service, Acronis Management Server, Acronis Storage Node.

1) Download logging.zip

2) Stop all Acronis services

3) In the following folders, rename logging.dll to logging.dll.old

  • C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common
  • C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common64

4) Copy the .dll files from the archive:

Place logging.dll from vs folder to C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common

Place logging.dll from vsa64 to C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common64

5) Start all Acronis services

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