63920: Acronis Backup 12.5: Installation fails when using external MSSQL server with TLS1.0 disabled

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Symptoms

1. You try to install Acronis Management Server and specify an external SQL server where TLS1.0 is disabled. 

OR

You try to upgrade Acronis Management Server that uses an external SQL server where TLS1.0 is disabled. 

2. Installation fails with the following error:

Failed to connect to ... with the native Windows ODBC driver. Install the SQL Server Native Client 11.0 driver to your system.

Cause

Installer fails with the above error if TLS1.0 is disabled in the system where the product is being installed.

Solution

  1. Download SQL Server Native Client 11.0 driver installation package from Microsoft Download Center here.
  2. Install this driver to the machine where you try to install Acronis Management Server and reattempt the installation.