63781: Acronis Cyber Backup 12.5: Backup to tape fails with "Data are absent in cache"

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Symptoms

  1. You back up a machine to a tape,
  2. Backup fails with:

    Data are absent in cache

Cause

Issue in the product.

Solution

The issue is currently under investigation. The fix will be delivered in the next version of Acronis Backup 12.5.

This article will be updated when a fix or workaround is available.

As a temporary workaround, you can use a backup scheme without incremental backups, e.g. the "Always full" scheme. See the documentation for details.

 

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