63781: Acronis Cyber Backup 12.5: Backup to tape fails with "Data are absent in cache"

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Last update: 29-04-2021

Symptoms

  1. You back up a machine to a tape,
  2. Backup fails with:

    Data are absent in cache

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 15.

As a temporary workaround, you can use a backup scheme without incremental backups, e.g. the "Always full" scheme. See the documentation for details.

 

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