63763: Acronis Cyber Protect Cloud: difference between local storage usage in Cyber Protection console and Management Portal

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Scenario

You notice, that space used as calculated in Cyber Protection console differs from space used as calculated in Management Portal.

Cause

This can happen after backups have been added or removed by using a file manager. You need to update statistics is Cyber Protection console.

Also, statistics for local backups are updated every 4-6 hours. Within this time frame usage calculation can differ between the consoles.

Solution

  1. In Cyber Protection console, navigate to the Backups tab.
  2. Select the location you want to update statistics for.
  3. Click Refresh:

More information

If the issue persists, please contact Acronis Support.