63763: Acronis Backup Cloud: difference between local storage usage in backup console and management portal

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Applies to: 

Scenario

You notice, that space used as calculated in Backup Management Console differs from space used as calculated in Management Portal.

Cause

This can happen after backups have been added or removed by using a file manager. You need to update statistics is Backup Management Console.

Also, statistics for local backups are updated every 4-6 hours. Within this time frame usage calculation can differ between the consoles.

Solution

  1. In Backup Management Console, navigate to the Backups tab.
  2. Select the location you want to update statistics for.
  3. Click Refresh:

More information

If the issue persists, please contact Acronis Support.