63754: Acronis True Image: Acronis Active Protection service stops due to an issue with configuration files

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Last update: 31-05-2021


Acronis Active Protection stops on its own.

"Application error" event about anti_ransomware_service.exe is recorded in Windows Application event log (open Windows Start menu, type eventvwr.msc, press Enter, navigate to Windows Logs - Application).


Known issue with the software. The application crash occurs when the software is unable to parse configuration files.


This issue has been fixed in Acronis True Image 2020 Update 3 (Build 25700), please update to the latest build.

In case you cannot install the latest update for some reason, as a workaround the issue can be fixed by replacing Acronis Active Protection configuration files with default ones.