63723: [Fixed] Acronis Cyber Backup: Alert "Backup is missing: No successful backups for XX days" is raised when plan is revoked from all devices

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Last update: Fri, 2020-05-01 06:16

Symptoms

Your Acronis data center is updated to Acronis Cyber Cloud 8.0.

You receive a "Backup is missing: No successful backups have been performed by the backup plan more than for XX days" alert from a backup plan that is not applied to any device (was revoked from ALL resources but not deleted). 

Cause

Issue in the product, which was fixed on 28-Nov-2019

Solution

Issue was fixed on 28-Nov-2019. It is safe to clear previously raised 'fake' alerts. If you receive an alert "Backup is missing: No successful backups for XX days" from a backup plan that is revoked from all devices after 28-Nov-2019, please contact support