Introduction

If you use DatevNet proxy and your Cloud storage is located on EU2 datacenter, then you need to set up custom proxy configuration settings.

How to check what datacenter you use: click to expand

 

1. Login to your Acronis Account.
2. Click this link. You will be redirected to Acronis Web Restore.
3.  You need only the URL where you were redirected. In the example the URL is cloud-wr-eu1.acronis.com. EU1 stands for the Data Center.

 

Solution

To resolve the issue reconfigure proxy settings on the machine with Acronis Management Server in the following way:

1. Open Windows registry editor on the machine where Management Server is installed: go to Start -> Search -> type regedit.exe and press Enter.

2. Navigate to this key:

HKEY_LOCAL_MACHINE\Software\Acronis\Global\HttpProxy

Make sure the key has the following values:

"Enabled"=dword:00000001
"Host"="win-proxy.services.datevnet.de"
"Port"=dword:000022B0

Modify the values if needed.

3. Open the following registry key and set the same values for it as in step 2: 

HKEY_LOCAL_MACHINE\Software\Acronis\MMS\General\OnlineBackup\ProxyServer

4. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\OnlineBackup\FesAddressCache\Default\<certificate>

<Certificate> value matches the e-mail that is used for Acronis Cloud Storage. Modify FesUri value: change the listed port number from 44445 to 443

5. After modifying the registry, restart all Acronis services on the machine.