63598: Acronis Cyber Protect, Acronis Cyber Backup: How to configure DatevNet proxy settings

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Last update: 11-05-2021

Introduction

If you use DatevNet proxy and your Cloud storage is located on EU2 datacenter, then you need to set up custom proxy configuration settings.

 

Solution

To resolve the issue reconfigure proxy settings on the machine with Acronis Management Server in the following way:

1. Open Windows registry editor on the machine where Management Server is installed: go to Start -> Search -> type regedit.exe and press Enter.

2. Navigate to this key:

HKEY_LOCAL_MACHINE\Software\Acronis\Global\HttpProxy

Make sure the key has the following values:

"Enabled"=dword:00000001
"Host"="win-proxy.services.datevnet.de"
"Port"=dword:000022B0

Modify the values if needed.

3. Open the following registry key and set the same values for it as in step 2: 

HKEY_LOCAL_MACHINE\Software\Acronis\MMS\General\OnlineBackup\ProxyServer

4. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\OnlineBackup\FesAddressCache\Default\<certificate>

<Certificate> value matches the e-mail that is used for Acronis Cloud Storage. Modify FesUri value: change the listed port number from 44445 to 443

5. After modifying the registry, restart all Acronis services on the machine.

6. Additional step for Acronis Cyber Protect 15: 

 On the machine where Acronis Management Server is installed, open the following configuration file for editing:

Windows: C:\Program Files\Acronis\AccountServer\account_server.json

Add the following line after "account_url" line and specify the url and port for the proxy server:

"proxy_url" : "http://proxy.url:8880",

Restart Acronis Service Manager service.

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