63527: Acronis Cyber Backup 12.5: backup of macOS Catalina (10.15) fails with "Internal error: mount point required for file-level backup"

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Operating Systems: 

Last update: Wed, 2020-10-28 18:04

Symptoms

After an update to macOS Catalina (10.15) Acronis backups instantly fail with the following error:

Internal error: mount point required for file-level backup

Solution

New Agent build 12.5.14800 – supports macOS 10.15 Catalina. 

Please update the Agent to the latest build (live update is available).

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