63500: Acronis True Image 2020 (Mac): message "Unable to connect to the driver" after update

use Google Translate

Applies to: 

Operating Systems: 

Symptoms

After updating to Build 21810 of Acronis True Image 2020, you see the following message:

Unable to connect to the driver that provides full system backup, disk cloning and ransomware protection. Please restart your computer

System backup, cloning, and Active Protection do not work. 

Cause

Acronis True Image driver cannot be unloaded from the system without restarting the machine. 

Acronis Development team is working on fixing this behavior in future updates.

Solution

Restart your computer. The necessary driver will be loaded automatically after restart.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
8 + 3 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.