63495: Acronis Cyber Backup 12.5: 'Disk is not found. Ensure that all the hard disks are installed in the machine' error when trying to Run backup as VM

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Applies to: 

Last update: 02-06-2021

Symptoms

1. You have created a backup of a virtual machine with large virtual disks (disk size more than 300Gb),

2. When you mount a backup using Run as VM option, operation finishes with the following error:

Failed to prepare operations. Error code: 7 'Disk is not found. Ensure that all the hard disks are installed in the machine.'

 

Cause

Issue in the product. 

Solution

The issue has been fixed in Update 5 (Build 16180)