1. You have created a backup of a virtual machine with large virtual disks (disk size more than 300Gb),
2. When you mount a backup using Run as VM option, operation finishes with the following error:
Failed to prepare operations. Error code: 7 'Disk is not found. Ensure that all the hard disks are installed in the machine.'
Issue in the product.
Acronis Cyber Backup Cloud: the issue has been fixed in version 8.0
Acronis Cyber Backup 12.5: the issue has been fixed in Update 5 (Build 16180)
As workaround, you can recover the backup to a new virtual machine in Cyber Protection console or using Acronis bootable media.
How to recover a VM:
- Acronis Cyber Backup 12.5: see Recovering a virtual machine
- Acronis Cyber Backup Cloud: see Recovering a virtual machine
To recover a VM using bootable media, first create a new blank VM with the same parameters as the VM that you want to restore, boot the VM from Acronis bootable media and perform the recovery: