63266: Acronis Backup: activity fails with "No volumes have been found while processing the 'Fixed Volumes' template"

use Google Translate

Symptoms

You have installed Agent for VMware (Windows) on a machine running Windows. You are backing up this Windows machine.

Backup fails with:

Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"FD79C554-B363-4DB2-97BC-1E5A94094A94","$module":"agent_protection_addon_vsa64_7001"}
Message: TOL: Failed to execute the command. Resolving items to back up
------------------------
Error code: 43
Module: 307
LineInfo: 0xE873A234106E3486
Fields: {"$module":"agent_protection_addon_vsa64_7001"}
Message: Failed to execute an internal command while resolving items selected for backup.
------------------------
Error code: 68
Module: 307
LineInfo: 0x071E35C26B78D644
Fields: {"$module":"agent_protection_addon_vsa64_7001"}
Message: Cannot resolve any of the following inclusion rules: '[Fixed Volumes]'.
------------------------
Error code: 67
Module: 307
LineInfo: 0x071E35C26B78D5FC
Fields: {"$module":"agent_protection_addon_vsa64_7001"}
Message: Cannot resolve inclusion rule '[Fixed Volumes]'.
------------------------
Error code: 6
Module: 377
LineInfo: 0x20E8C00E3FF3FA4F
Fields: {"$module":"agent_protection_addon_vsa64_7001"}
Message: No volumes have been found while processing the 'Fixed Volumes' template.

Cause

Agent for VMware (Windows) is an alternative to a Virtual Appliance and allows performing agentless backup of VMware ESXi virtual machines. It is installed on a Windows machine that has network access to vCenter Server and to the virtual machine storage.

Agent for VMware cannot back up the Windows machine on which it is installed.

Solution

Install Agent for Windows to back up a Windows machine.

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
2 + 18 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.