63240: Acronis Cyber Protect Home Office, Acronis True Image: how to restore files from a backup (Windows)

Also read in:

use Google Translate

Operating Systems: 

Last update: 18-08-2022

In Acronis Cyber Protect Home Office, Acronis True Image you can recover files and folders both from file-level backups or from disk and Entire PC backups. You can restore files using the product or in Windows Explorer.

The Acronis product must be installed on the computer in order to perform recovery under Windows.

How to restore files

To recover files and folders:

  1. Start the product and click Backup on the sidebar
  2. From the backup list, select the backup which contains the files or folders that you want to recover:
  3. On the right panel, click Recovery:
  4. The product will display possible recovery modes for this backup. Depending on type of backup, possible recovery modes are: Entire PC, Disks, Partitions, Files. Select Files
  5. If necessary, select backup version (data state on specific date and time). By default the latest backup version is selected:
  6. Select the files and folders that you want to recover, and then click Next:
  7. Select a destination on your computer to where you want to recover selected files/folders.
    • You can recover data to its original location, as selected by default
    • Or choose a new one, if necessary. To choose a new location, click the Browse button:
  8. When needed, set the options for the recovery process (recovery process priority, file-level security settings, etc.). To set the options, click Recovery options. The options you set here will be applied only to the current recovery operation. You can learn more about recovery options in product documentation
  9. To start the recovery process, click the Recover now button.
    You can stop the recovery by clicking Cancel. Please keep in mind that the aborted recovery may still cause changes in the destination folder.

How to restore files in File Explorer

To recover files and folders directly from File Explorer on a machine where the Acronis product  is installed:

  1. Double-click the corresponding .tib file, and then browse to the file or folder that you want to recover:
  2. Drag and drop or copy and paste the file to a selected folder:

Note: The copied files lose the "Compressed" and "Encrypted" attribute. If you need to keep these attributes, it is recommended to perform a recovery via the Acronis product as described above.

If the backup is shown as empty when browsing it in Windows Explorer, rename the folder C:\ProgramData\Acronis\CyberProtectHomeOffice\Database, reboot the computer and try again.