63199: Acronis Cyber Backup 12.5, build 14240: Backup console cannot be opened if browser language is any other than English

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    Last update: Thu, 2020-09-03 06:03

    Symptoms

    - Use any supported browser (see list of support browsers here) with any browser language other than English

    - Install build 14240 or update any previous build to 14240

    - Launch backup console 

    Result:

    Attempt to open backup console in browser results in blank blue page:

    Cause

    This is a known issue in the product.

    Solution

    The issue is fixed in build 14280. Download the latest build from https://www.acronis.com/enterprise/download/acronis-backup-12.5/?WebConsole=true and update the product. 

    Workaround

    Change browser language in settings to English, clear browser cookies and relaunch the browser.After that, log in to the backup console.

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