63171: Acronis Cyber Backup: activity fails with error "The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1" and various HTTP responses (504, 503, 500, 404, 302)

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Applies to: 

Last update: 18-11-2022

Symptoms

Activity fails with one of the following errors:

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 504

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 503

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 500

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 404

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 302

Cause

There is ongoing maintenance on Datacenter. 

Solution

Retry the activity later (e.g. after 15 minutes). If the issue still persists, please collect the following information and contact Support:

1. HAR log

2. Cloud Account name.