63171: Acronis Cyber Backup: activity fails with error "The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1" and various HTTP responses (504, 503, 500, 404, 302)

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Last update: Fri, 2020-05-01 06:16

Symptoms

Activity fails with one of the following errors:

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 504

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 503

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 500

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 404

The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1, response: 302

Cause

There is an ongoing maintenance on Datacenter. 

Solution

Retry the activity later (e.g. after 15 minutes). If the issue still persist, please collect the following information and contact Support:

1. HAR log

2. Cloud Account name.