62953: Acronis Backup 12.5: Browsing of encrypted backup on tape fails with “Password is required"

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Applies to: 


  1. You installed Acronis Backup 12.5 Update 4 (build 12730 or higher)
  2. When you try to open an encrypted backup on tape to browse files/folders, you are not prompted for a password.
  3. You receive the following error:

Password is required


Issue in the product.


The issue will be fixed in next updates of Acronis Backup. Until fix is available, you can use one of the following workarounds:

  1. Browse archives on disk level (or as entire machine)
  2.  Select Recover -> Entire machine first, enter the encryption password when prompted, then allow the software to finish loading and close the window. Once it is closed, go back to Recover -> Files/folders. You should be able to successfully browse files/folders in the backup after this.


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