62950: Acronis Disk Director fails to start with error "Cannot connect to localhost"

Last update: 05-05-2021


You try to start Acronis Disk Director, but it fails with the following error message:

Can not connect to 'localhost'.

Code: 5.242.881 (0x500001)

Message: Failed to obtain parameter 'Windows name'.

Code: 1.311.724 (0x1403EC) 

Message: WMI 'ConnectServer' failed.


Code: 1.311.726 (0x1403EE)

Message: Enumerating WMI Class Objects Failed. 


This issue is often caused by WMI corruption in the Windows OS. WMI stands for Windows Management Instrumentation, it is used by Acronis to get information about disks, system and services. If WMI becomes corrupted, it cannot process requests from Acronis, which causes failure of Acronis Disk Director.


Follow this Microsoft article to troubleshoot WMI issue.

If it doesn't help, contact Microsoft Support to fix the WMI corruption.