62903: Acronis Backup Cloud: cannot restore backup with error "Peer did not respond or did not hold deadline"

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Applies to: 


  • You created a backup plan with Acronis Cloud storage as a destination. You run the backup plan successfully 
  • When trying to restore any recovery point, the process just hangs on Loading
  • When checking the PCS logs on the agent machine, you see the error message like:
2019-05-22T11:46:16:889+01:00 4627423232 E00000000: io: failed to open '/1/mac1-FC34F9B9-CF1A-4013-887E-215E3039A33C-32F65865-2379-4978-B7CE-5ABF6F288D30A.xml' (pcs_err=-13) 
2019-05-22T11:46:16:889+01:00 4627423232 I00000000: conn#2145: msr_conn_fini 
2019-05-22T11:46:35:521+01:00 4627423232 I00000000: conn#2146: recv_int: recv failed: -60 Operation timed out 
2019-05-22T11:46:35:521+01:00 4627423232 E00000000: rq#4629: gw closed the connection prematurely 
2019-05-22T11:46:35:521+01:00 4627423232 W00000000: f#99rq#4629: failed to send the request: -13 (Peer did not respond or did not hold deadline) 
  • If you try to download the same .xml file via archive_io_ctl tool, you receive the same error message:
C:\Users\admin\Desktop\scripts_tools\vsa64>archive_io_ctl --astor= --cert=cert.crt --get=/1/mac1-FC34F9B9-CF1A-4013-887E-215
22-05-19 16:07:01.793 cl#1: using FES host
22-05-19 16:07:02.083 conn#1: server capabilities: punch_hole_tail = 1, get_file_state = 1, replace_locks_on_open = 1, posix_rename = 1, proto_v2 = 0
22-05-19 16:08:01.816 io: failed to open '/1/mac1-FC34F9B9-CF1A-4013-887E-215E3039A33C-32F65865-2379-4978-B7CE-5ABF6F288D30A.xml' (err -13)
22-05-19 16:08:01.816 archive_io_ctl: Failed to open '/1/mac1-FC34F9B9-CF1A-4013-887E-215E3039A33C-32F65865-2379-4978-B7CE-5ABF6F288D30A.xml' for re
ad: -13 Peer did not respond or did not hold deadline


The corresponding .xml medata file is locked and cannot be read by the agent.


This issue needs to be resolved on Datacenter level: Acronis Support should create a task for the Acronis Storage Data Center team.

Collect the following information and contact Acronis Support:


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