62882: Acronis Backup Cloud: Ghost backup plans on Agent

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Applies to: 

Symptoms

  1. You re-registered a machine from one account to a different one following the instructions from Acronis Backup Cloud: Registering Backup Client Manually
  2. You notice that this machine is running more backup plans than are applied to it (there appears to be one or more "ghost" backup plans)

Cause

In some cases re-registration leaves the backup plan applied on the server-side if the backup plan was not revoked in the Console.

Solution

If original account still exists: 

If original account no longer exists: contact Support team with a reference to this article, specifying the device name, new account name and old account name (if you remember it).

 

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