62878: Acronis Cyber Files Cloud: Client errors out with "Failed to receive handshake, SSL/TLS connection failed"

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Applies to: 

Operating Systems: 

Last update: 30-08-2019

Symptoms

On a Windows 7 machine, Acronis Cyber Files Cloud fails to establish connection, with the following error:

RequestError: (35, 'schannel: failed to receive handshake, SSL/TLS connection failed') 
 

Cause

This issue is related to disabling TLS 1.0 protocol due to security concerns during deployment of Acronis Cyber Cloud 7.9. Since TLS 1.0 was disabled but TLS 1.2 was not enabled by default on Windows 7, the machine cannot connect to datacenter.

Solution

Enable TLS 1.2 protocol on Windows 7 machine:

1) Open Windows Registry (Start -> Run -> regedit)

2) Create the following registry keys:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] 
"DisabledByDefault"=dword:00000000 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server] 
"DisabledByDefault"=dword:00000000 

More information

Starting with January 2020, Microsoft, Apple, Google and Mozilla are planning to disable TLS1.1 by default. While Acronis Cyber Files Cloud supports connections over TLS1.1, we recommend to enable TLS1.2 right away, as described in the Solution section.

If you still need to enable TLS1.1, create the following registry keys.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client] 
"DisabledByDefault"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server] 
"DisabledByDefault"=dword:00000000 

See also How to restrict the use of certain cryptographic algorithms and protocols in Schannel.dll on MS Support site