62878: Acronis Files Cloud: Client errors out with "Failed to receive handshake, SSL/TLS connection failed"

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Applies to: 

Operating Systems: 

Symptoms

On a Windows 7 machine, Acronis Files Cloud fails to establish connection, with the following error:

RequestError: (35, 'schannel: failed to receive handshake, SSL/TLS connection failed') 
 

Cause

This issue is related to disabling TLS 1.0 protocol due to security concerns during deployment of Acronis Cyber Cloud 7.9. Since TLS 1.0 was disabled but TLS 1.1 or 1.2 was not enabled by default on Windows 7, the machine cannot connect to datacenter.

Solution

Enable TLS 1.x protocol on Windows 7 machine:

1) Open Windows Registry (Start -> Run -> regedit)

2) Create the following registry keys:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client] 
"DisabledByDefault"=dword:00000000 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Server] 
"DisabledByDefault"=dword:00000000 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] 
"DisabledByDefault"=dword:00000000 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server] 
"DisabledByDefault"=dword:00000000 

More information

See also How to restrict the use of certain cryptographic algorithms and protocols in Schannel.dll on MS Support site

 

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