62859: Acronis Disk Director: operation is not performed after the requested reboot

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Operating Systems: 

Last update: Wed, 2019-05-22 18:01

Symptom

You try to perform an operation in Acronis Disk Director and the software requests a PC reboot.

After the computer is rebooted as requested, nothing happens. The operation is not performed.

Cause

One of the known causes of the above described behavior is an issue with scheduling the requested operation in the Windows registry.

Solution

  1. Open Windows Start menu
  2. Type regedit and press Enter on keyboard
  3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
  4. Before making changes in the registry, create a backup of the key. For that, right-click on the Session Manager folder on the left tree and select "Export", save the file in any location
  5. Double-click BootExecute on the right side of the window. A dialog window will open.
  6. Notice if there is autopart.exe in the opened dialog. See examples of how it may look like:

    Example 1:

    Example 2:

  7. Delete autopart.exe from the text box
    Do not delete anything else, nor add anything. Just remove the autopart.exe. Otherwise the computer may become unbootable.

    See how the window from our examples above should look like after we delete autopart.exe:

    Example 1:

    Example 2:

  8. Click OK to save changes
  9. Launch Acronis Disk Director and reattempt the operation. If a computer reboot is requested, accept and reboot the computer. See if the operation now runs successfully.

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