62843: Acronis Backup: Backup fails with "PRNG not seeded"

Also read in:

use Google Translate

Symptoms

  1. You create a backup task with encryption. Version 12 backup archive format is used.
  2. Backup fails with the following error:

    PRNG not seeded

  3. Alternatively, service_process.exe crashes

3. Alternatively, backup fails with:
The password for the protected backup is incorrect

AND in pcs log:

  • Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\pcs.0.log.gz
  • Linux:  /var/lib/Acronis/BackupAndRecovery/MMS/pcs.0.log.gz
  • macOS: /Library/Application Support/Acronis/BackupAndRecovery/MMS/pcs.0.log.gz

you find this error:
TLS connect failed with error 'error:24064064:random number generator:SSLEAY_RAND_BYTES:PRNG not seeded'

Cause

Issue in the product.

Solution

Make sure that Server(LanmanServer) and Workstation(LanmanWorkstation) services are started:

  1. Hit Win+R and type services.msc. Click OK to open Services window
  2. Right-click Workstation service and select Properties. Select the Startup typeAutomatic and click OK. Right-click Workstation service and select Restart.
  3. Right-click Server service and select Properties. Select the Startup type - Automatic and click OK. Right-click Server service and select Restart.
You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
3 + 6 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.