62811: Acronis True Image: "Backup status is unknown" alert in Online Dashboard

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Last update: 31-05-2021

Why this alert is displayed:
This alert appears when the computer is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running successfully or failed.

When the alert is deactivated:
This alert is deactivated as soon as the computer comes online.

How to troubleshoot:

  1. Check if the computer is expected to be offline (for example, it is a laptop that is outside of your home network).
  2. If the computer should not be offline, make sure Acronis Managed Machine Service is running: Start -> Search -> services.msc -> locate Acronis Managed Machine Service and check its status. Start the service, if it is stopped.
  3. Contact Acronis Support, if you need assistance.