62781: Acronis Cyber Backup 12.5, Acronis Cyber Protect 15: Attempt to create or apply backup plan finishes with "Communication with cred-store service (host: '127.0.0.1', port: '30667') has failed."

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Last update: 31-05-2021

Symptoms

  • You use Acronis Cyber Backup 12.5 build 13400 and higher, or Acronis Cyber Protect 15
  • When you try to create a new backup plan or apply an existing plan to a device, the operation fails with the following error message

 Failed to connect to 127.0.0.1 port 30667: Connection refused

OR 

Communication with cred-store service (host: '127.0.0.1', port: '30667') has failed

 

Cause

Issue in the product.

Solution

Check service user of Acronis Service Manager Service on the machine where Acronis Management Server is installed.

 

If the issue is not resolved, contact Acronis Support with reference to this article.