62743: Acronis Cyber Backup 12.5: License synchronization fails with "sqlite3.IntegrityError: column id is not unique" error in logs

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Symptoms

  1. You open Acronis Cyber Backup web console, go to Settings -> Licenses and click Sync to synchronize subscription licenses from Acronis account,
  2.  The following error appears:

    Acronis account <xxx> synchronization failed

  3.  If you check log of Acronis License Server (C:\ProgramData\Acronis\LicenseServer\Logs on the Management Server machine), you see error message similar to the following one:

    sqlite3.IntegrityError: column id is not unique

Cause

Issue in the product.

Solution

The issue has been fixed in Update 4 of Acronis Cyber Backup 12.5, please update to the latest build.

If the issue reproduces after Update 4, collect Acronis system information from Management Server and contact Acronis Customer Central with reference to this article.

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