62728: Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"

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Last update: 30-04-2021

Symptoms

You recover a machine backup created by Agent for Windows/Linux or Agent for VMware/Hyper-V into different existing virtual machine. Recovery fails with:

Error code: 32868
Module: 114
LineInfo: 0x2B2C9ED481007BD8
Fields: {"$module":"disk_bundle_vsa64_12420"}
Message: The disk configurations of the backed-up machine and the target machine differ.

Cause

Limitation of the product. Currently, Acronis products support recovery to a virtual machine only with identical disks configuration and only to the same platform. VM backup and recovery must be performed by the same type of the backup agent: for example, backups created by Agent for VMware cannot be restored into an existing Hyper-V VM (restore performed by Agent for Hyper-V) and vice versa.

Solution

Perform recovery into a new virtual machine.

Details on how to recover are here.