62727: Acronis Backup Cloud: cloned machine is not listed in Devices

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Applies to: 

Scenario

You have backed up a machine with Acronis backup software and restored it to a new machine. You want to add this new machine to Acronis management server, but it does not appear in the list.

Solution

Change the instance ID and add the machine to the Acronis Management Server:

Changing instance ID on Windows machine

  1. On the machine that failed to be added, click Start. In Search, type services.msc. Stop Acronis Managed Machine Service.
  2. Delete the contents of the following folder:

    Windows 2000/XP/2003: C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Instances
    Windows Vista/7/2008/2008 R2/2012/2016: C:\ProgramData\Acronis\BackupAndRecovery\MMS\Instances

  3. Click Start. In Search, type regedit.exe. Windows Registry editor opens. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\MachineManager

  4. Change the last 4 symbols in MMScurrentMachineID as well as in InstanceID to a random value (use letters from A to F, and digits from 0 to 9):

  5. Click Start. In Search, type services.msc. Start Acronis Managed Machine Service.
  6. Add the machine to the Acronis Management Server. See Acronis Backup Cloud: Registering Backup Client Manually

Changing instance ID on Linux machine

  1. Stop Acronis Managed Machine Service:

    /etc/init.d/acronis_mms stop

  2. Change current machine ID: modify value MMSCurrentMachineID in /etc/Acronis/BackupAndRecovery.config 
  3. Delete current instance:

    rm -f /var/lib/Acronis/BackupAndRecovery/MMS/Instances/*

  4. Restart Acronis Managed Machine Service:

    /etc/init.d/acronis_mms start

  5. Add the machine to the Acronis Management Server. See Acronis Backup Cloud: Registering Backup Client Manually

Collect information

If the above instructions do not help resolve the issue, please collect the following information for troubleshooting:

  1. System information from the affected machine
  2. Result of following the instructions from this article
  3. Result(output) of manual registration 
  4. Resul
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