62727: Acronis Cyber Protect Cloud: cloned machine is not listed in Devices

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Last update: 18-05-2022

Scenario

You have backed up a machine with Acronis backup software and restored it to a new machine. You want to add this new machine to Acronis management server, but it does not appear in the list.

Solution

Change the instance ID and add the machine to the Acronis Management Server: see How to change MMScurrentMachineID and InstanceID

After changing MMScurrentMachineID and InstanceID, register the machine manually as described in Acronis Cyber Protect Cloud: Registering Backup Client Manually

Collect information

If the above instructions do not help resolve the issue, please collect the following information for troubleshooting:

  1. System information from the affected machine
  2. Result of following the instructions from this article
  3. Result(output) of manual registration 
  4. Resul