62708: Acronis Cyber Backup 12.5: Activities are absent or incorrect on VMs with agent-less backup

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Last update: Tue, 2020-09-08 11:07

Symptoms

  1. You have a virtual environment protected with Agent for VMware or Agent for Hyper-V
  2. When a backup plan is applied to two or more virtual machines, activities for backup progress are not shown on virtual machines; instead they are shown on Agent that runs on hypervisor level.
  3. Alternatively, warnings or activities are shown on incorrect virtual machine

Cause

Specifics of product architecture.

When multiple VMs are managed by the same agent, the Activities are shown on hypervisor level. 

 

Solution

Product behavior for such cases has been redesigned in Update 4, please update to the latest build.

To work around the issue without updating, either check activities of all involved virtual machines on hypervisor-level Agent or create separate plan for every machine.

 

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