You must first reproduce the issue and get the software to pop up with an error message. Do not close the error message. Instead, leave it open until you have created the userdump.

1. Open Windows Task Manager. To do so, either press Ctrl-Alt-Del, or right click on your task bar and click on Start Task Manager;
2. Click More details to expand the window:

   

3. Find the process for which you want to create the dump.

   Acronis Support engineer will advise you as to which process needs to be dumped.

4. Right click on the process, and click on Create Dump File:

   

5. The dump file will be created in your Windows Temp folder. It will be called NameOfProcess.dmp.

   Copy the path to the dump file.

   Alternatively, you can navigate to the temp folder by typing %temp% into your Windows address bar or command prompt, and then press Enter.

   

   Typically, the dump file is located at C:\Users\<MyUser>\AppData\Local\Temp

6. Compress the dump file into a ZIP file;
7. Collect a fresh output of AcronisInfo Utility;
8. Send the dump file (with the Acronis System Report) to Acronis Support via FTP (see Uploading Files to Acronis FTP Server).

You must first reproduce the issue and get the software to pop up with an error message. Do not close the error message. Instead, leave it open until you have created the userdump.

1. Open Windows Task Manager. To do so, either press Ctrl-Alt-Del, or right click on your task bar and click on Start Task Manager;

   (!) Dumps should be in 32 bit format. If you have a 64 bit system, to get a correct dump you need to launch 32 bit version of Windows Task Manager at C:\Windows\SysWOW64\taskmgr.exe

2. Click Show processes from all users:

   

3. Find the process for which you want to create the dump.

   In most cases, Acronis Support engineer will advise you as to which process needs to be dumped.

   

4. Right click on the process, and click on Create Dump File:

   

   The dump file will be created in your Windows Temp folder. It will be called NameOfProcess.dmp.

   

   You can navigate to the temp folder by typing %temp% into your Windows address bar or command prompt, and then press Enter.

   

   Typically, it is located at C:\Users\MyUser\AppData\Local\Temp

5. Compress the dump file into a ZIP file;
6. It is recommended to collect a fresh output of AcronisInfo Utility;
7. Send the dump file (with the Acronis info output) to Acronis Support via FTP (see Uploading Files to Acronis FTP Server).