62646: Acronis True Image: error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" at computer startup

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Operating Systems: 

Symptoms

Error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:

  • Boot the computer from Acronis bootable media (Linux-based)
  • Use F11 feature (Acronis Startup Recovery Manager)
  • Perform a recovery, disk cloning or other operation, and a computer reboot was requested

Example error messages:

Example 1:

Video mode setup error: Error 0x1480006:
The video framebuffer parameters are invalid.
0xac98503a7af41d1
K:/51/loader/efi/video_gop.cpp:522
function: SelectBestMode
$module: bootwiz_efia64_51
Kernal console may work incorrectly

Example 2:

Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters.
| line info: 0xac98503a7af41d1
| $module: bootwiz_efia64_42
Kernel console may work incorreclty.

Cause

Known issue with EFI loader, used in Acronis True Image software to boot Acronis Linux bootable environment.

Solution

This issue has been fixed in Acronis True Image 2020. If you have Acronis True Image Advanced or Premium subscription, you can upgrade to the new version at no charge.

To solve the issue without upgrading to the new version, use one of the methods described below.

Method 1. Update EFI loader:

  1. Launch Acronis True Image
  2. Click on Active Protection tab
  3. Turn off Active Protection temporarily by clicking on the toggle control. This is needed because we are going to modify Acronis True Image files - Acronis Active Protection would block that.
  4. Download the fixed version of EFI loader
  5. Unzip the downloaded file. Inside you will find two files: bootwiz32.efi and bootwiz64.efi
  6. Copy these bootwiz32.efi and bootwiz64.efi into the following folder, replacing the existing files:
    • If you have Windows 64-bit, copy both files to: C:\Program Files (x86)\Common Files\Acronis\TrueImageMedia
    • If you have Windows 32-bit, copy both files to: C:\Program Files\Common Files\Acronis\TrueImageMedia
  7. Depending on in which situation you observed the error, do one of the following:
    • Re-create Acronis Bootable Media (Linux-based)
    • Deactivate Acronis Startup Recovery Manager, then activate it again
    • Repeat the recovery attempt, that is initiated from Windows and requires a computer reboot to finish
  8. Resume Active Protection function

Method 2. Use WinPE- or WinRE-based bootable media:

The issue is with EFI loader, that is used to boot Acronis Linux bootable environment. You can use WinPE- or WinRE-based bootable media as alternative. It would use Microsoft Windows loader, which does not have this problem and will boot Acronis True Image fine.

  1. Launch Acronis True Image
  2. Click on the Tools tab
  3. Click Rescue Media Builder
  4. Click Advanced
  5. Click WinPE-based media
  6. Click Windows Recovery Environment. If this option is grayed out, click one of the options below it to and proceed with on-screen instructions

For more details how to create Acronis Bootable Media, see https://kb.acronis.com/content/61632

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