62607: Acronis Cyber Cloud: migration from US2 to US6 data center

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Acronis storage from US2 data center (Ashburn, VA) is being migrated into our new US6 data center (Phoenix, AZ).

Why is this migration done?
The reason for migration is a major upgrade of our United States data center infrastructure from Acronis Storage 1.6 to our next-gen technology: Acronis Software Defined Infrastructure 2.5. With this new infrastructure we achieve improved scalability that meets our customers' needs for new Cloud services, more fault-tolerant infrastructure to fit our partners' exponential growth, and faster performance. In addition to other benefits, this change offers improved safety (given a lower possibility of natural disasters in the region).

How is migration performed?
The data center infrastructure has a number of components and services, among them management console, front-end servers, and storage servers. The front-end servers receive various requests, including backup initiation requests, and then point these requests to other components to actually perform the operation, i.e. to the storage servers where data will be stored. With that in mind, here is how we gradually migrate our infrastructure in a seamless fashion (proven to be working flawlessly on other DCs worldwide):

  • First, we build new storage servers infrastructure.
  • Then, we set up new front-end servers and configure them to properly process data for both new and existing backups.
  • Next, we initiate data migration from the old infrastructure to new storage servers.
  • Then, we switch from old front-end servers to the new ones, after which the new backup slices are stored in the new storage, and older backups are gradually moved from the old storage servers.
  • In the end, as we get close to completing the migration, we will move the management console components (there will be a separate notification; the process is also seamless, and no downtime is expected).

Will it impair the speed of my backups?
No, the migration process does not affect the speed of backups. We have upgraded other Acronis data centers worldwide this way, and the procedure does not impair backup speed.

Will it affect quota calculation? Will I be billed for 2 storages?
No, it will not affect quota calculation. You will be billed for the storage your backups occupy regardless of whether they are in the old US2 or migrated to the new US6 data center. There are no charges for duplicate data or any effect on usage calculation.

When does the migration end?
Migration will take several months, up to late summer of 2019 (with no impact to partners or end-customers). We will send a notification to all users once the migration is complete.

Is the new data center located in the US?
Yes, it is located in Arizona, US.

Do IP addresses or hostnames change during the migration?
Hostnames and IP addresses remain the same unless we notify you otherwise. Altogether hostnames change is a very rare necessity, while some IP addresses may change not necessarily specific to migration. We keep an up-to-date list of IP addresses in this article.

What certification level does the new data center have?
The new US6 data center has full parity when it comes to security and compliance: has ISO 27001 certification, SOC 1 and SOC 2 reports, and fulfills the EU-US Privacy Shield requirements.
The new data center is also fully compliant with the Acronis cloud security and privacy policy. See additional details in this article.

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