62591: Acronis Backup Cloud: Office 365 backups still run after being revoked

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Applies to: 

Symptoms

Previously, you had Acronis Agent for Office 365 installed on the machine and performing backups. Now you use the cloud Agent and have revoked all plans from the old local agent. However, you get this error:

Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE27
Fields: {"$module":"agent_protection_addon_vsa64_12420"}
Message: Failed to execute the command.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"3884EE3A-030B-453A-BC66-7AD2E7880F57","$module":"mms_vsa64_12420"}
Message: TOL: Failed to execute the command. TODO: Fix command name for CommandID = XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"3884EE3A-030B-453A-BC66-7AD2E7880F57","$module":"agent_protection_addon_vsa64_12420"}
Message: TOL: Failed to execute the command.
------------------------
Error code: 29
Module: 307
LineInfo: 0xD63B333701123475
Fields: {"$module":"agent_protection_addon_vsa64_12420"}
Message: LaunchBackupCommand: Failed to execute the command.
------------------------
Error code: 113
Module: 307
LineInfo: 0xC37471CEFFA1827A
Fields: {"$module":"agent_protection_addon_vsa64_12420"}
Message: Selected Microsoft Exchange mailboxes were not found: Mailbox with ID 'arx://is/XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX'
Mailbox with ID 'arx://'
Mailbox with ID 'arx://'

Solution

The backup plans are actually saved on the machine (which allows the machine to run at least local backup if there is no Internet connection). If you cannot see the backup plan in the backup console and delete it, please use the Acronis command-line (it's automatically installed with the backup agent) to remove the unnecessary backup plans manually:

  1. Open Command prompt (Start -> in Search, type cmd.exe and press Enter).
  2. Issue:
    acrocmd list plans --output=raw
  3. Note the ID of the backup plan you need to remove.
  4. Issue:
    acrocmd delete plan --id=planID
    where the planID is the ID you've noted in step 3
  5. Issue:
    acrocmd list tasks --output=raw
  6. Note the IDs of the tasks where you see the same backup plan ID.
  7. Remove them with the following command:
    acrocmd delete task --id=taskID
    where the taskID is the ID you've noted in step 6

If machine backing up agentlessly, these steps should be performed on host machine.

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