62562: Acronis Cyber Protect Home Office, Acronis True Image: unsupported CPU and operating systems

Last update: 29-08-2022


The system requirements for Acronis Cyber Protect Home Office and Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

This article specifically lists some known computer environment conditions, where Acronis Cyber Protect Home Office\Acronis True Image is not supposed to be installed, run (including via Bootable Media), and which Acronis Cyber Protect Home Office\Acronis True Image is not guaranteed to backup and recover.

    CPU architecture: 

    • ARM
    • ARM64 

      (!) Apple silicon Macs(ARM-based) are supported starting from Acronis True Image 2021 Update 5 (Build 39229).

      To check if you have an ARM/ARM64 processor:
         on Windows: check "System Type" parameter under Control Panel - System and Security - System, or on the main page of System Information (msinfo32.exe) utility.
         on Mac: check "About This Mac" screen


    Operating system:

    • Windows 2000 and all earlier versions
    • Windows XP 32-bit without Service Pack 3
    • Windows XP 64-bit
    • Windows Vista
    • Windows 7 without Service Pack 1
    • Windows Embedded
    • Windows Server
    • Windows RT
    • Windows 10 IoT
    • Windows 10 in S mode
    • Windows Mobile
    • Android earlier than 5.0
    • iOS earlier than 10.0
    • Linux and other Unix systems, except for macOS, Android, iOS.
      To backup data from the NAS you still have to access it as a network share from Acronis Cyber Protect Home Office and Acronis True Image, installed on Windows or Mac.
    • Mac OS X Yosemite and earlier (unsupported by Acronis True Image 2019 and 2020)
    • Other operating systems, not listed in the respective product documentation as supported

    (!) Note that devices with the above-listed CPU or operating systems still can be used for:

    1. storing backups, if the file system is supported (Windows, Mac)
    2. file/folder backup operations, if accessed as a network share
    3. file/folder and disk/partition backup operations, if plugged into an internal port or attached with internal or external cable, and the file system is supported (Windows, Mac). Data consistency and OS bootability upon recovery is still guaranteed only for supported OS.

    Computers with multiple operating systems:

    Operating system's bootability upon recovery is not guaranteed in dual- and multi-boot configuration, if at least one of the operating systems is not supported.

    Boot Camp and Parallels Desktop can be backed up by Mac version of Acronis Cyber Protect Home Office or Acronis True Image (not Windows version).

    Example 1

    For instance, Windows 10 Pro, running on a computer with ARM CPU is not supported by Acronis Cyber Protect Home Office and Acronis True Image. Even though Windows 10 Pro is supported, ARM CPU is not. Therefore, you cannot install Acronis Cyber Protect Home Office\Acronis True Image and backup that computer.

    However, if you have a second, different computer in your local network, that has a supported OS and CPU, you can install Acronis Cyber Protect Home Office\Acronis True Image there and use the computer with ARM CPU as a network destination for storing backups of the second computer. Also you can backup files and folders from that Windows 10 Pro on ARM CPU if accessing them as network shares from the second computer.

    Example 2

    A dual-boot x86 Intel CPU computer with Windows 8 and Ubuntu. Although x86 CPU and Windows 8 are both supported, Ubuntu is not. You may find file systems, used on Linux, in the list of supported, but as Ubuntu Linux is missing from the list of supported OS, its and Windows 8's bootability is not guaranteed upon backup restoration because of the dual-boot.

    In this example Acronis Cyber Protect Home Office\Acronis True Image can be installed on Windows 8, and used for Windows 8 and Ubuntu data backup of supported file systems. Backup can be made in any mode: Entire PC, disk/partition, file/folder.

    However, neither Windows 8's nor Ubuntu's bootability are guaranteed upon restoration, including if the backup was made via Bootable Media, because of the dual-boot setup with unsupported OS.

    Example 3

    Apple Mac computer with Intel x86 CPU, macOS 10.14 Mojave and Windows 10 Pro on Boot Camp. Install Acronis Cyber Protect Home Office\Acronis True Image on macOS and run either "Entire Mac" or disk-mode backups to backup both macOS and Windows 10 Pro. Windows 10 Pro can then be restored either as part of the entire Mac recovery, or separately.

    Do not try to use Acronis Bootable Media downloaded from account.acronis.com or created in Windows version of Acronis Cyber Protect Home Office\Acronis True Image.

    Do not install Acronis Cyber Protect Home Office\Acronis True Image inside Windows 10 Pro on Boot Camp.

    Example 4

    A backup of Windows Server operating system was created using Acronis Bootable Media. After performing restoration from backup, the server does not boot or there are other issues with recovery.

    This use case is not supported. Even if Acronis Bootable Media may not detect and explicitly indicate that the OS is unsupported, Acronis Cyber Protect Home Office\Acronis True Image is not supposed to work with Windows Server operating systems. Use a server edition of Acronis Backup instead: https://www.acronis.com/business/backup.