62551: Acronis Cyber Protect Cloud, Acronis Cyber Backup: scheduled backups do not start in Linux

Symptoms

You have Acronis Cyber Backup installed in Linux. Scheduled backups do not start. Cyber Protection console doesn't show an error.

In scheduler log (/usr/lib/Acronis/Schedule/), you see this error:

2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): Task:CanRunNow:Can not run task on: 3:1 13:50 Wday=5
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): Task:ExecuteFromWrapper:Fake run.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): Task:NotifySession:Start, code=15014, save=0.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): Task:NotifySession:End, code=15014.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): User:ExecuteFromWrapper:tsk.ExecuteFromWrapper ret=15014, exitCode=-1
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(1): User:ExecuteFromWrapper:Exit, ret=0
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:ExecuteFromWrapper:ret=0
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Postpone:PostponeRunWaitThreadFunc:Started
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:crontab_intf:Already inited.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:GetWaitId:Start.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Postpone:PostponeRunWaitThreadFunc:Wait changes 4
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:crontab_intf:Already inited.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Intf:WaitChangesEx:Start wait on /var/lib/Acronis/Scheduler/waitdata/waitcmn/4_0_9177.wait.
2019-03-01T13:50:01+0000 schedwrapper-bin(9177)(0): Postpone:~PostponeRunWaitShutdowner:Stop wait changes 4

Cause

Timezone of crontabs differs from device time zone.

Solution

Adjust crontabs time zone to device time zone.

  1. Find out device timezone
    # timedatectl
    In the Time Zone line of the output, you can get the correct timezone value.
  2. Set this value in the crontabs:
    TZ=<value from step 1>
  3. On CentOS, restart crond service:
    sudo systemctl restart crond.service