62549: Acronis Backup Cloud: OneDrive backup to Cloud fails with "Could not access to drive"

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Applies to: 

Symptoms

Backup of One Drive to Cloud fails with:

Could not access to Drive. Could not renew Access token: Could not get Access token from provider.

Cause

Acronis software could not reach Microsoft servers.

Solution

In Update 7.9 of Acronis Backup Cloud, we have implemented retries for this error, and it no longer produces warnings. Please update to the latest build.

 

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