62533: [Fixed] Acronis Backup plugin for WHM & cPanel: browsing Accounts within backups fails

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Applies to: 

Symptoms

Browsing Account items inside a backup in WHM fails with:

An error has occured. Please try again later or contact your administrator.

In plugin error_log, you see this error:

2018-11-16 22:18:36 5beea78c01b3b ERROR Cannot obtain list of accounts. File: /usr/local/cpanel/base/3rdparty/acronisbackup/Application.php Line: 86

Solution

The issue has been fixed since build 253 of Acronis Backup plugin for WHM & cPanel. Please update to the latest build.