62510: Acronis Backup 12.5: Backup fails with "The management server is not available for more than 30 days"

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Applies to: 

    Symptoms

    Backup fails with the following message

    The management server is not available for more than 30 days

     

    Cause

    In majority of cases, this error message is caused by connectivity issues in environment that results into connectivity issues between Agent and Backup Management Server. To find out the reason of failure, please collect information listed below and contact Acronis Customer Central with reference to this article.

    Collect information

    Please collect the following information to investigate the issue:

    1. Process Monitor log from affected Agent machine while reproducing the issue,
    2. Wireshark log from affected Agent machine while reproducing the issue,
    3. System information from affected Agent machine and Management Server.

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