62510: Acronis Cyber Backup 12.5: Backup fails with "The management server is not available for more than 30 days"

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    Last update: Fri, 2020-05-01 06:16

    Symptoms

    Backup fails with the following message

    The management server is not available for more than 30 days

     

    Troubleshooting

    In majority of cases, this error message is caused by connectivity issues in environment that results into connectivity issues between Agent and Backup Management Server. To find out the reason of failure, please collect System information from affected Agent machine and Management Server and contact Acronis Customer Central with reference to this article.

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