62497: Acronis Cyber Backup 12.5: multiple "Error 0xfff0: The specified domain either does not exist or could not be contacted" messages in log

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Last update: 02-06-2021

Symptoms

You have Acronis Agent installed on a machine, which belongs to a domain.

Acronis Managed Machine Service is running under a local user of this machine: .\acronis agent user or any other user that is not a domain user.

In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), you notice multiple messages:

2019-03-01T16:59:38:360+03:00 12060 E0000FFF0: Error 0xfff0: The specified domain either does not exist or could not be contacted
| trace level: error
| line: 0x429bcda339407f30
| file: e:\327\enterprise\common\tools\ldap_info_win.cpp:68
| function: EvalLdapNamingContext
| code: 0x8007054b
| $module: mms_vsa64_12420

Cause

User running Acronis Managed Machine service is not a domain user.

Solution

The issue has been fixed in Update 5 (Build 16180), please update to the latest build.