Symptoms

You have Acronis Agent installed on a machine, which belongs to a domain.

Acronis Managed Machine Service is running under a local user of this machine: .\acronis agent user or any other user that is not a domain user.

In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), you notice multiple messages:

2019-03-01T16:59:38:360+03:00 12060 E0000FFF0: Error 0xfff0: The specified domain either does not exist or could not be contacted
| trace level: error
| line: 0x429bcda339407f30
| file: e:\327\enterprise\common\tools\ldap_info_win.cpp:68
| function: EvalLdapNamingContext
| code: 0x8007054b
| $module: mms_vsa64_12420

Cause

User running Acronis Managed Machine service is not a domain user.

Solution

The issue has been fixed in Acronis Cyber Cloud 8.0, please update to the latest build.

For Acronis Cyber Backup 12.5, the issue has been fixed in Update 5 (Build 16180), please update to the latest build.