62497: Acronis Backup: multiple "Error 0xfff0: The specified domain either does not exist or could not be contacted" messages in log

Also read in:

use Google Translate

Symptoms

You have Acronis Agent installed on a machine, which belongs to a domain.

Acronis Managed Machine Service is running under a local user of this machine: .\acronis agent user or any other user that is not a domain user.

In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), you notice multiple messages:

2019-03-01T16:59:38:360+03:00 12060 E0000FFF0: Error 0xfff0: The specified domain either does not exist or could not be contacted
| trace level: error
| line: 0x429bcda339407f30
| file: e:\327\enterprise\common\tools\ldap_info_win.cpp:68
| function: EvalLdapNamingContext
| code: 0x8007054b
| $module: mms_vsa64_12420

Cause

User running Acronis Managed Machine service is not a domain user.

Solution

Change user:

  1. Open Services: Start -> in Search, type Services -> click Services.
  2. Locate Acronis Managed Machine Service, right-click it and select Properties.
  3. On the Log on tab, either select Local System account or click Browse and specify a domain user with administrative privileges on the machine.

 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
6 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.