Symptoms

You have Acronis Agent installed on a machine, which belongs to a domain.

Acronis Managed Machine Service is running under a local user of this machine: .\acronis agent user or any other user that is not a domain user.

In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), you notice multiple messages:

2019-03-01T16:59:38:360+03:00 12060 E0000FFF0: Error 0xfff0: The specified domain either does not exist or could not be contacted
| trace level: error
| line: 0x429bcda339407f30
| file: e:\327\enterprise\common\tools\ldap_info_win.cpp:68
| function: EvalLdapNamingContext
| code: 0x8007054b
| $module: mms_vsa64_12420

Cause

User running Acronis Managed Machine service is not a domain user.

Solution

Change user:

1. Open Services: Start -> in Search, type Services -> click Services.
2. Locate Acronis Managed Machine Service, right-click it and select Properties.
3. On the Log on tab, either select Local System account or click Browse and specify a domain user with administrative privileges on the machine.