62490: Acronis Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"

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Operating Systems: 

Symptoms

  1. You make an entire machine backup or disks/volumes backup of a machine with Agent for Linux
  2. Backup fails with the following error:

    No volumes have been found while processing the 'All Volumes' template.

    or

    No volumes have been found while processing the 'Fixed Volumes' template
     

    or

    The SnapAPI kernel module is not loaded for the kernel currently running on the system. Install the module for this kernel version, and then retry the backup.

Cause

The SnapAPI kernel module is not loaded for kernel version currently running on the affected system. This error usually occurs after kernel update.

If there has been no successful backups since the installation of the product, the snapapi module could have been incorrectly installed or not installed at all.

Solution

First, install the kernel sources that exactly match your kernel version: see product documentation for instructions.

After installing the necessary sources, repeat Agent for Linux installation on the machine.

If this does not resolve the issue, collect system information from the affected machine and contact Acronis Customer Central with reference to this article.

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