62490: Acronis Backup: Backup of a Linux machine fails with "No volumes have been found while processing the template"

use Google Translate

Operating Systems: 

Symptoms

  1. You make an entire machine backup or disks/volumes backup of a machine with Agent for Linux
  2. Backup fails with the following error:

    No volumes have been found while processing the 'All Volumes' template.

    or

    No volumes have been found while processing the 'Fixed Volumes' template.

 

Cause

The SnapAPI kernel module is not loaded for kernel version currently running on the affected system. This error usually occurs after kernel update.

Solution

First, install the kernel sources that exactly match your kernel version: see product documentation for instructions.

After installing the necessary sources, repeat Agent for Linux installation on the machine.

If this does not resolve the issue, collect system information from the affected machine and contact Acronis Customer Central with reference to this article.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
1 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.