62424: Acronis Cyber Cloud: default SMTP address

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Introduction

Acronis Cyber Cloud uses a Mailgun SMTP server for email notification delivery.

This article explains how to ensure all notifications from our side are received.

Description

We recommend adding an SPF trust record for cloud.acronis.com on your mail server.

v=spf1 a mx include:cloud.acronis.com -all

See syntax documentation here.

Alternatively, you can white-list Mailgun's IP address dedicated for Acronis: 159.135.229.208.

Mailgun may change this IP address. We will update this KB accordingly, if the IP address is changed.

If you have any additional questions, please contact Acronis Customer Central

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