62412: Acronis Cyber Files Cloud: how to collect Client logs

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Last update: 09-06-2022


Acronis Cyber Files Cloud Client has logs which can be very useful for investigation in case an issue arises.


In C22.02 Acronis introduced a unified agent, combining  Acronis Cyber Protect Cloud and Acronis Cyber Files Cloud functionality.

Starting from Agent 29051, logs for Acronis Cyber Files Cloud client are collected automatically with system report: Guide with Acronis Cyber Protect Cloud: Collecting system report on how to collect.

Following logs will be collected:

  • •    C:\ProgramData\Acronis\Agent\var\log\sync-and-share-agent
    •    C:\ProgramData\Acronis\Agent\var\log\sync-and-share-monitor
    •    C:\ProgramData\Acronis\Agent\var\sync-and-share-agent
    •    C:\ProgramData\Acronis\Agent\var\sync-and-share-monitor
    •    C:\ProgramData\Acronis\Agent\etc\sync-and-share-agent
    •    C:\ProgramData\Acronis\Agent\etc\sync-and-share-monitor