Introduction

Acronis Cyber Files Cloud Client has logs which can be very useful for investigation in case an issue arises.

Solution

In C22.02 Acronis introduced a unified agent, combining  Acronis Cyber Protect Cloud and Acronis Cyber Files Cloud functionality.

Starting from Agent 29051, logs for Acronis Cyber Files Cloud client are collected automatically with system report: Guide with Acronis Cyber Protect Cloud: Collecting system report on how to collect.

Following logs will be collected:

• •    C:\ProgramData\Acronis\Agent\var\log\sync-and-share-agent
  •    C:\ProgramData\Acronis\Agent\var\log\sync-and-share-monitor
  •    C:\ProgramData\Acronis\Agent\var\sync-and-share-agent
  •    C:\ProgramData\Acronis\Agent\var\sync-and-share-monitor
  •    C:\ProgramData\Acronis\Agent\etc\sync-and-share-agent
  •    C:\ProgramData\Acronis\Agent\etc\sync-and-share-monitor

 

For builds earlier than 29051 (separate Acronis Cyber Files Cloud client), follow these instructions: click to expand

Windows

1. Click the FilesCloud icon in the notification/tray area, and select Preferences.
2. Click Open Log Folder: 
3. The Files Cloud.log file is in C:\ProgramData\Acronis\Files Cloud Client 
4. Zip the whole logs folder and share it with Acronis Support.

 

MacOSx

1. Click the FilesCloud icon in the notification/tray area and select Preferences.
2. Click Open Log Folder: 
3. The Files Cloud.log file are in /Library/Application Support/com.acronis.filescloud/
4. Zip the whole logs folder and share it with Acronis Support.