62408: Acronis Cyber Infrastructure: registration of Storage SPLA fails with "Internal Server Error"

use Google Translate

Symptoms

You want to register Acronis Cyber Infrastructure using SPLA.

Once you click Register, you get redirected to Acronis Cyber Cloud management portal. Pop-up window "Cluster was added" appears, but no entries are added in the list of clusters in Acronis Cyber Cloud. When you return back to WebCP, you receive a generic error:
Internal Server Error

Acronis SDI is not registered.

In Celery logs, you notice a failed request with internal server error (response 500):

[2018-11-29 15:23:09,313: DEBUG/MainProcess] [:1990221990362500] get_cluster_info_by_id: cluster info: ClusterInfo({'cluster_id': '5a82f11f137c05a04047ece49f198d31', 'cluster_name': 'new_cluster1', 'cluster_url': 'abgw://new_cluster1.com'})

Solution

Currently, low dashes ( _ ) in cluser URL are not supported.

If the affected cluster is a new cluster that does not store any data yet, recreate the cluster by reinstalling Acronis SDI on all nodes and creating the cluster anew. Specify a name that does not contain low dashes.

Don't use this method, if the cluster already stores data; this data will be lost at node release. Wait for the fix that will be available in the next update of Acronis Cyber Cloud.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
13 + 2 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.