62376: Acronis Cyber Cloud: Archive cannot be removed from the Backup storage tab

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Symptoms

You have an Acronis Storage Gateway installation or Acronis Cyber Backup Gateway.

You want to check state of your backups and storage, but Cyber Protection console is temporary unavailable.

You check the archive files in the storage through command-line, and want to clean up the storage by removing a backup file from the storage, but when you check the state after the console becomes available, the old archives remain in the Backups tab.

You try to remove the file using Cyber Protection console and get the error:

 

Error
Code
UnknownReasonError
Message
A backup agent error: 'archive with name example.tibx not found: archive not found' 

Cause

Manually removing archives from the storage causes backup management issues as the product is designed to manage the archives with the GUI, rather than on the storage side.

Solution

You need to resynchronize your archives. It will remove non-existing archives from the Backups tab.

Method 1: using Cyber Protection console

1.  Log in to Cyber Protection console using the affected account.

2. Navigate to Devices -> All devices and select the affected device.

3. Click Recovery.

4. Click the Refresh icon:

Method 2: using API

1. Log in to Cyber Protection console using the affected account.

2. Using a REST API client (Postman, Advanced REST client, etc.), call the following POST:

<.....>/bc/api/vault_manager/v1/vaults/refresh

with body

{
"vault_ids":["<vault_id>"],
"level": "archive"
}

where <vault_id> can be received from the browser debug console (F12):

  • open Backups -> Cloud Storage
  • find <...>bc/api/vault_manager/v1/vaults?includeStats=true call in the debug console
  • get "id" from "items" in its response. It is the <vault_id> that you need.

and <...> is the address of your data center:

For example:
POST https://au1-cloud.acronis.com/bc/api/vault_manager/v1/vaults/refresh
{ "vault_ids":["97000e46-bb00-2a00-800b-91bb11bc311c"], "level": "archive" }