62364: Acronis Backup: Installation fails with fatal error if Avast is installed

Also read in:

use Google Translate

Symptoms

  1. You have a Windows machine with Avast antivirus installed
  2. When you try to install Agent for Windows, installation fails with the following error:

    Fatal error during installation

  3. Installation log contains the following line:

    install::Install, res=5

Cause

Conflict with Avast antivirus

Solution

Uninstall Avast antivirus, reboot the machine, then install Agent for Windows. 

After the installation completes successfully, you can reinstall Avast - the antivirus interferes only with installation, there are no conflicts with a working Agent.

More information

Acronis Development team is working in fixing this issue in future versions of the product.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
4 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.