Symptoms
- You have a Windows machine with Avast antivirus installed
- When you try to install Agent for Windows, installation fails with the following error:
Fatal error during installation
-
Installation log contains the following line:
install::Install, res=5
Cause
Conflict with Avast antivirus
Solution
Uninstall Avast antivirus, reboot the machine, then install Agent for Windows.
After the installation completes successfully, you can reinstall Avast - the antivirus interferes only with installation, there are no conflicts with a working Agent.
More information
Acronis Development team is working in fixing this issue in future versions of the product.