62234: Acronis Cyber Backup 12.5: "Internal server error" message is shown because acronis_license_server.exe is unable to start

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Last update: 22-03-2021


When logging in the Backup Console after installation you see the following error:

Internal Server Error | Error code 100011 

The following error can be found in the Event log or in C:\ProgramData\Acronis\LicenseServer\bootstrap.log:

Error 0xbe0010: An error has occurred while creating the registry subkey.
| trace level: error
| line: 0x8a55ceee4a56536e
| file: k:\7641\core\common\registry\win32\reg_win32.cpp:259
| function: Common::WinRegKey::MakeRegKey
| path:
| name: Software\Acronis\Test Program\Settings
| $module: ls_service_vsa64_7641
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: k:\7641\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x80070005
| $module: ls_service_vsa64_7641

Also when checking the list of running processes, acronis_license_server.exe cannot be found among them.


Issue in the product. On some systems acronis_license_service process fails to create a value in Windows Registry and cannot start as a result.


Open Windows Registry (regedit.exe) and modify security settings of HKLM\Software\Acronis so NT AUTHORITY\NETWORK SERVICE account has full access to the key.

More information

This issue has been fixed in Acronis Cyber Protect 15.