62209: Acronis True Image fails to install on Mac: error "Acronis software for business is installed on your Mac" is displayed

Symptom

Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".

Cause

Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.

Troubleshooting

  1. Uninstall all other Acronis applications.
  2. Delete the following files and folders if they exist:

    "/Library/Application Support/BackupClient/Acronis/cloud_marker"
    "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/disk_and_file_items_msp.config"
    "/Library/Application Support/BackupClient/Acronis/onpremise_marker"
    "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/disk_and_file_items.config"

  3. Run the following command in Terminal:

    pkgutil --pkg-info com.acronis.backup
     

  4. Delete any files and folders with Acronis in path, from the output of that command
  5. Run the following command in Terminal:

    sudo pkgutil --forget com.acronis.backup.pkg

  6. Reboot the computer.
  7. Download the latest version of Acronis True Image as explained here.
  8. Attempt to install it.

Tags: