62184: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: How to change port 7780 on Management Server

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Last update: 25-05-2021

 

Introduction

Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5 use port 7780 for communications between components. You may need to change port 7780 to a different port, e.g. in case this port is used by a different software in your environment.

Solution

For Acronis Cyber Backup 12.5 Update 4 or later, Acronis Cyber Protect 15:

1) Delete all the agents from Management Server:  Settings -> Agents -> select all -> Delete

2) On the machine where Management Server is installed, open the following config file in a text editor:

If AMS is installed on Windows: C:\ProgramData\Acronis\ZmqGw\user.config

If AMS is installed on Linux: /usr/lib/Acronis/ZmqGw/user.config

3)  Add or edit following xml key

<zmq>
  <listen>
    <port>7780</port>
  </listen>

<!--This section may contain other values-->
</zmq>

and change 7780 to a different port number. Save changes to the file.

4) Restart the following services on the machine with Management server: 

  • Acronis Service Manager Service
  • Acronis ZeroMQ Gateway Service
  • Acronis Management Server Service

5) Re-add the agents to Management Server