If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.
If the credit card used for payment expires before the next payment is due, you will receive an automated e-mail from Cleverbridge online store with a subject similar to Reference #<order number>: Updated payment details required for <Acronis product>. Follow the link in the e-mail to update payment details.
For Acronis Cyber Backup, you change credit card detais and subscription status under your Acronis account:
If you cannot find this e-mail or the link, or if you need to change your payment details for other reason than expiring credit card, please contact Cleverbridge Customer Service for assistance.