62179: How to change payment information for subscription

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Last update: 15-09-2022

If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.

If the credit card used for payment expires before the next payment is due, you will receive an automated e-mail from Cleverbridge online store with a subject similar to Reference #<order number>: Updated payment details required for <Acronis product>.  Follow the link in the e-mail to update payment details.

If you cannot find the link please follow the instruction.

For Acronis Cyber Backup, you change credit card details and subscription status under your Acronis account:

In case you need further help on the matter please contact Cleverbridge Customer Service for assistance.

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