62174: Acronis Backup Cloud: backup fails with "The backup service is disabled for your organization"

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Applies to: 

Symptoms

Backup fails with:

The backup service is disabled for your organization.

Cause

The user or tenant is disabled.

Solution

This message can appear in these scenarios:

1. You have indeed disabled the affected user or tenant and expect backups not to run anymore but still get notifications from this disabled user/tenant.

2. You have not disabled a user or a tenant and expect backups to continue running.