62126: Acronis True Image 2019 for Mac: update installation fails with error message "For security reasons, updates that downgrade versions of the application are not allowed"

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Operating Systems: 

Symptom

Acronis True Image 2019 is currently installed on a Mac.

You launch the program and it detects that a newer version of the software is available.

When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".

Cause

Known issue with the live update.

Solution

  1. Download the installation file for the software as explained in this article.
  2. Launch the downloaded file to update the software to the latest version as shown here.

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